About the operator
Version dated 30 September 2026Rights holder and operator of the Frolick service
The Frolick service (the frolick.ru website, the app.frolick.ru application and related subdomains) is owned and operated by an individual registered under the Russian "professional income tax" regime (self-employed):- Name: Ulyana Vladimirovna Stepanova
- Taxpayer ID (INN): 544052568288
- Status: professional income tax payer (Russian Federal Law No. 422-FZ of 27 November 2018). Not registered as a sole proprietor, so there is no OGRNIP registration number; not a VAT payer.
- Location: Russian Federation.
- Email address for requests, claims and legally significant messages, including right holders' notices under Article 15.7 of Russian Federal Law No. 149-FZ "On information, information technologies and information protection": support@frolick.ru
In-person reception of users is not provided.Contacts for notices, claims and requests
- Email: support@frolick.ru
- Feedback form: the Contact page
- Reports about user materials and infringements: the Compliance page
- Personal-data requests: the same channels, marked "Personal data". We reply within 10 business days (extendable by no more than 5 business days with a reasoned notice). The procedure is described in the Personal Data Processing Policy.
Claims are answered within 10 calendar days of receipt, unless the law sets a different period for a particular claim.For users in the European Union, support@frolick.ru is the single point of contact for recipients of the service and for the authorities of EU Member States within the meaning of Articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act). Languages: Russian and English.Documents
Every document governing use of the service is published under Legal information. The Russian text is authoritative; translations into other languages are provided for convenience.