Standard promotion rules

1. General

1. These Rules apply to every promotion, contest, giveaway and tournament (a "Promotion") run by the operator of the Frolick service (the "Organiser"; details on the About the operator page) unless special terms are published for a specific Promotion. Special terms take precedence over these Rules.
2. A Promotion is an incentive event that draws attention to the Service and its features. Participation is free; a Promotion is not a lottery and does not involve risk.
3. Prize — the winner's award: a paid plan or its extension, additional quotas, a promo code, merchandise or anything else stated in the Promotion terms.
4. The Organiser may engage third parties to run a Promotion and deliver prizes, limit the number of participants and prizes, and end a Promotion early by announcing this on the Promotion page.

2. Participation

1. A participant must be a legally capable individual aged 18 or over (or 14 or over with a legal guardian's consent where the Promotion terms allow it) with an account in the Service. The Organiser, persons engaged to run the Promotion and their family members may not participate.
2. Participation is voluntary. By performing the actions stated in the Promotion terms the participant confirms having read and accepted these Rules and the Promotion terms, and that the details provided are accurate.
3. Unless the Promotion terms say otherwise, each participant may take part once; creating several accounts to participate is prohibited.
4. The participant's own costs (internet access, devices, etc.) are not reimbursed.

3. Entries

1. Where a Promotion involves creating materials (games, lessons, boards, texts, images — an "Entry"), the Entry must:

• be created by the participant and not infringe third-party rights;
• match the theme and requirements of the Promotion;
• comply with the law and the Terms of Service, and contain no abuse, discrimination, pornography, glorification of violence or prohibited information;
• where AI tools are used, follow the AI content labelling rules, unless the Promotion terms prohibit such use.

1. Entries that do not meet the requirements are not admitted; if a breach is found after the results are announced, the Organiser may annul the result and demand the prize back.
2. By submitting an Entry the participant grants the Organiser a non-exclusive, royalty-free licence to use it for running and publicising the Promotion (in the Service, on the Organiser's social media and in mailings, with attribution). All other rights remain with the participant unless the Promotion terms say otherwise.

4. Winners and prizes

1. Winners are determined by the criteria in the Promotion terms: a vote, expert assessment, game results or random selection (for giveaways). Assessment on subjective criteria is made by the Organiser and is final.
2. Results are published on the Promotion page and/or in the Service within the period stated in the Promotion terms. Winners are notified by email or in the Telegram bot if connected.
3. A winner must contact the Organiser or confirm receipt of the prize within 20 calendar days of notification. To deliver a physical prize the Organiser may request the details needed for delivery and legal compliance (full name, address, phone). Failure to provide them in time is treated as declining the prize.
4. Digital prizes (plans, quotas, promo codes) are credited to the winner's account automatically or within 5 business days of confirmation.
5. Prizes are not exchanged for cash. The Organiser is not liable for loss of or damage to a physical prize after handing it to the delivery service.
6. Prize images on the Promotion page are illustrative; the prize's characteristics are determined by the Organiser.

5. Taxes

6. Personal data

7. Final provisions

1. The Organiser may amend these Rules; amendments do not worsen the position of participants in Promotions already under way unless the law requires otherwise.
2. Disputes are resolved by a written claim first (response within 20 business days) and, failing agreement, in court under the jurisdiction rules of Russian law.
3. Questions about Promotions: support@frolick.ru or the Contact page.